Cost Of Shipping
| Destination |
Fee |
| Republic of Ireland & Northern Ireland (orders over €100) |
Free |
| Republic of Ireland & Northern Ireland (orders under €100) |
€7.99 |
| Mainland UK |
Please contact us for pricing. |
| Rest of Europe |
Please contact us for information. |
| For prices to other countries please contact us |
info@thornhillbrothers.ie |
Note: Orders are subject to a max weight of 30kg. Also, for now, we do not send parcels to P.O Box or Parcel Motel addresses.
Dispatch & Delivery
Dispatch Time: We typically dispatch orders within 1 working day if all items are in stock.
Weekend Orders: Orders placed on Saturday or Sunday will be dispatched on the following Monday. If Monday is a Bank Holiday, we'll dispatch on Tuesday.
Delivery Time for Ireland: Once dispatched, deliveries within Ireland typically take 2 to 5 working days.
Same-day Dispatch: Orders placed before 9.30 AM are usually dispatched the same day, thanks to our pick-up time with Fastway.
Out of stock items
In the unlikely event, your order is out of stock we will contact you and offer a complete refund, an alternative product.
Your orders are dispatched with Fastway couriers. You will be able to track your order progress in real-time and receive updates about your order.
We accept exchnage or refunds on items purchased online, provided they are returned within 30 days of purchase. Goods must be returned in original packaging and in resellable condition. *Change of mind only*. Our delivery boxes are crafted with sustainability in mind, our packaging also acts as convenient packaging for returns. In the event that you no longer have the original delivery packaging, kindly utilize appropriate packaging or a suitable alternative for the transportation of your item(s). Items returned in a condition unsuitable for resale will regrettably not be processed and may be returned to the customer.
Additionally, change of mind returns will be subject to a nominal fee of €7.99 to cover the postage charge incurred.
-----------------------
Change of Mind Returns
- If you're returning an item simply because you changed your mind, and it's not in resalable condition (like new with original packaging), a 15% restocking fee may be applied to your refund (if the return is even accepted).
Returning Damaged Item(s):
-
While the item is in your possession (within the 30-day return window), you're responsible for any damages related to the product.
Thornhillbrothers.ie reserves the right to charge you for any damage to the product during this time.
Reporting Damage:
-
To ensure a smooth return process, please inspect your order thoroughly upon delivery. Any damage, such as scratches, dents, or tears, must be reported within 24 hours to
Thornhillbrothers.ie customer service. You can report damage by visiting
Thornhill Brothers Hardware, Flooring, Furniture, Blinds, Paint, Bathroom, Plumbing & Heating Store. Contact Us or calling 028 21013. thornhillbrothers.ie cannot be held responsible for unreported damages.
Determining Faults:
- Thornhillbrothers.ie reserves the right to determine whether a product is truly faulty. In some cases, the item may need to be inspected by a qualified engineer from the manufacturer.
Online Returns Policy Exclusions
Some exclusions to our returns policy apply where items are not in a resaleable or 'as sold' condition, i.e. where packaging and labels have been disposed of. On custom orders or bespoke products and gift cards.
Please note: all fields in this form are mandatory and we cannot process your request if they are not submitted.
